I am an accredited Six Sigma Black Belt, Lean business analyst, process and performance improvement specialist with more than 13 years experience in both public and private sectors. I have an extensive track record of developing and implementing improvements with positive effects on cost, productivity and customer experience in both front and back office areas such as Finance and Accounting, HR, Payroll, Customer Services, Contact Centres and Adult Social Care.
People say my ability to challenge accepted norms and cut through complex processes to design clear, elegant and imaginative solutions is my best attribute. Personally I just like to understand how anything works and more than that enjoy making things work better.
My willingness to innovate, and constant desire for improvement, has led me to look for a better way to do business change and my involvement in SixSF. Better business change.
You can connect with me here on LinkedIn.
With a blue-chip corporate background in human resources and training, I now specialise in solution-focused (SF) change, employee engagement, team coaching, creativity and innovation. I train people to use SF and SixSF in their work and use applied improvisation to build confidence and responsiveness.
I help leaders to activate real energy, capability and passion in their teams so they can deliver great results. I create full-immersion events for people to engage in processes of change and innovation; maximising the resources available in the room and generating high emotional engagement and strong commitment. In this rapidly changing world, we need people to be creative, agile, responsive, flexible and improvisational. And they need to be able to find their own good reasons to be so.
I have trained, coached and facilitated clients as diverse as Skanska, Compass Group, The Open University, Royal Mail, T-Mobile, Orange, The Heritage Lottery Fund, The Children’s Society, NHS Trusts, the Office for National Statistics and the Royal Air Force.
People tell me my style is warm, vibrant, encouraging, challenging (in a good way)… and infectiously enthusiastic. I have a stack of recommendations on my LinkedIn profile so I invite you to connect with me there and see what others have to say.
Having successfully delivered many Lean Sigma and Operational Excellence projects in the UK and internationally, I am well placed to be able to reflect on what works in the short term versus sustainable improvement. Crucially, the changing world of business demands that "solutions" are right for those businesses, and one size does not fit all. This recognition is part of the reason why I believe the SixSF approach works so well.
As a certified Lean Sigma Black Belt, I get a genuine buzz from those light-bulb moments which occur at client sites - when stakeholders "get it". I'm passionate about delivering real benefits for clients and customers.
My varied career includes delivering millions of pounds worth of improvements within manufacturing, financial services, healthcare and food services sectors. I've held roles including Head of Operational Excellence, Senior Management Consultant and Operations Management. Colleagues and friends describe me as a glass-half-full kind of guy and I see SixSF as complementary to my character.
I invite you to connect with me on LinkedIn.
If you think you might like to work with us as an associate, do drop us a line.